Shipping

Where we ship

We ship to addresses in United States. Any address the checkout does not accept is outside our current delivery area.

Processing

Orders are packed on business days (Monday to Friday, excluding public holidays). Orders are dispatched within the same business day. Orders are dispatched from our US warehouse. You'll get an order confirmation email immediately and a tracking email when the parcel is collected by the carrier.

Rates and delivery estimates

Shipping options, the exact cost and the estimated delivery window for your address are calculated and shown at checkout before you pay. Orders with a subtotal over $50 — after any discounts and before tax and shipping — ship free within United States.

Tracking, delays and lost parcels

Every order ships with tracking, and you can look up your order at any time. If tracking stops updating, or the parcel is marked delivered and you don't have it, email help@roadpawshop.com with your order number and we'll open a claim with the carrier and make it right.

Address changes

Email help@roadpawshop.com as soon as possible if an address is wrong. Once a parcel has shipped we can't reroute it.