Policies
Returns
30 days from delivery to tell us it isn't right.
The window
You have 30 days from the date your order is delivered to request a return.
What qualifies
Items must be complete, with all included parts and accessories. For hygiene reasons, items that have been used on an animal must be clean. We can't accept items that are damaged through use, missing parts, or returned after the 30-day window.
How to start
Email help@roadpawshop.com with your order number and what you'd like to do. We'll reply with the return address and instructions. Please don't send anything back before you have them — unannounced returns can't be matched to an order.
Who pays return postage
Returns are free: we email you a prepaid return label, so change-of-mind returns cost you nothing to send back. If an item arrived damaged, faulty or was not what you ordered, we cover return shipping and either replace the item or refund it in full — send a photo with your order number and we'll handle it.
Refunds
Refunds are issued to the original payment method once we receive and check the return. Your bank may take a few extra days to show it. Original shipping charges aren't refunded on change-of-mind returns, and there is no restocking fee.
Questions
Contact us and we'll walk you through it.